Refund Policy

Svelio is a subscription-based software service operated by Montebay Innovations LLC. This Refund Policy applies to all paid subscription plans purchased through svelio.io.

Svelio offers the following paid plans: • Founding Member — $6.99/month or $59.99/year • Pro — $9.99/month or $89.99/year Both plans renew automatically at the end of each billing period unless cancelled.

You may cancel your subscription at any time from your account settings (profile menu → Manage Subscription). Cancellation takes effect at the end of your current billing period — you will retain access to paid features until then. No partial refunds are issued for unused time remaining in a billing period after cancellation.

If you are unsatisfied with your purchase, you may request a full refund within 7 days of your initial subscription payment. To request a refund, email hello@svelio.io with the email address associated with your account. After the 7-day window, monthly subscription charges are non-refundable. You may cancel at any time to prevent future charges.

Annual subscriptions are eligible for a full refund within 14 days of the initial purchase. To request a refund, email hello@svelio.io with the email address associated with your account. After the 14-day window, annual subscription charges are non-refundable. You may cancel at any time to prevent automatic renewal at the end of the annual period.

Subscription renewals (monthly or annual) are non-refundable. If you do not wish to be charged for the next billing period, cancel your subscription before the renewal date. You can check your renewal date in your account settings under Manage Subscription.

Founding Member subscribers receive a permanently locked rate for as long as their subscription remains active. If you cancel and later resubscribe, the Founding Member rate and availability are not guaranteed.

Loyalty points have no cash value and are non-refundable. Once points are redeemed for a gift card, the redemption cannot be reversed. Gift card delivery and terms are subject to the issuing brand's policies.

To request a refund within the eligible window: 1. Email hello@svelio.io with the subject line "Refund Request" 2. Include the email address associated with your Svelio account 3. We will process eligible refunds within 5–10 business days Refunds are issued to the original payment method.

We reserve the right to issue refunds outside of these windows on a case-by-case basis at our sole discretion. If you experience a technical issue that prevents you from using the service, contact us at hello@svelio.io and we will work to resolve it or issue an appropriate credit.

Questions about this Refund Policy? Contact us at hello@svelio.io. Montebay Innovations LLC — svelio.io